Privacy Policy

Here at Flex Harmonic™, we are committed to protecting and respecting your privacy. This privacy policy is designed to explain what we do with personal information we collect. By using FlexHarmonic.com, you agree to have read and understand the following terms and practices regarding our use and collection of your personal information.

Information Collected by FlexHarmonic.com

Personal Information

Some of your personal information such as your name, telephone number, email address, shipping address, billing addresses, and credit card information may be used by Flex Harmonic™ for purposes such as fulfilling an order. We protect your personal data using industry-standard encryption protocols and secure data transmission technologies.

IP Addresses

FlexHarmonic.com may collect IP addresses for purposes such as security and website usage information.

Viewing Data

FlexHarmonic.com records information about the pages and products you visit and add to your cart to help us understand how to improve your shopping experience.

How Flex Harmonic™ Uses Your Data

Placing an Order

When placing an order on FlexHarmonic.com, some of your personal information such as your name, telephone number, email address, shipping address, billing address, and credit card information will be used to fulfill your order. This information allows us to help process your transaction as well as give updates on your order status.

Updates on Account Information

FlexHarmonic.com may use your email address to notify you of important updates and information regarding your account.

Marketing Communication

Given your consent, Flex Harmonic™ will use your email address to inform you about our various products and services we feel may interest you. These emails will only be sent by Flex Harmonic™ and its marketing partners (working on our behalf under confidentiality agreements).

Cookies

A "cookie" is a browser feature that stores information from websites to your device's storage. Cookies are helpful because it helps keep records of information about your preferences on a website.

This cookie feature is a requirement of FlexHarmonic.com to ensure its proper functionality. Cookies do not tell us who you are, only you can do that. Cookies are used on FlexHarmonic.com to:

• Allow users to easily store and access account information
• Discover usage patterns which helps us provide a more personalized user experience
• Estimate our audience size which helps us improve the overall performance of the website

Most internet browsers are set up to accept cookies by default, but you may configure your browser to reject these cookies. However, if you do refuse cookies, it will prevent you from continuing with your online purchasing experience on FlexHarmonic.com.

Website Performance and Security

FlexHarmonic.com may record and temporarily store a limited amount of your information, such as IP addresses, for the following purposes:

• The detection and prevention of fraud
• Ensuring the security of user accounts
• Studying how people use our website, which helps provide future enhancements
• Maintaining the overall security of the website

Third-Party Partners

We may enlist third party companies to assist with the operation of our company and website. Some of these partners may possess access to our databases of user information. These partners are subject to confidentiality agreements that restrict their ability to use or disclose any information they obtain through their relationship with Flex Harmonic™. The information accessed by these entities will only be used to the extent mentioned in this policy.

Security of Your Information

Disclosure of Personal Information

Except as described in this Privacy Statement, or to comply with applicable laws or valid legal process, or to protect the rights or property of Flex Harmonic™, we will not disclose any personal identifiable information about our customers.

Security Measures Used to Protect Your Information from Accidental Loss or Disclosure

Flex Harmonic™ takes the protection of your personal information very seriously. All information provided to use by you will be stored on our secure servers. Furthermore, when you make a purchase on FlexHarmonic.com, your information will be encrypted with industry-standard encryption protocols and secure data transmission technologies.

Changes to This Privacy Statement

Flex Harmonic™ may make changes to this Privacy Statement at any time. You will be notified by email of any such changes and presented with the opportunity to opt-out.

Rights to Your Personal Information

The General Data Protection Regulation (GDPR)

In compliance with The GDPR regulation, all customers that are residents of the EU have full rights to the ownership of their information given to FlexHarmonic.com. Any user that this regulation applies to possesses the right to contact Flex Harmonic™ about the deletion or restriction of their personal information. Additionally, these users may also request a copy of the information related to them that we have on file.

United States State Privacy Rights

Depending on where you live (such as the European Union or various U.S. states like California, Virginia, or Colorado), you may possess specific legal rights regarding your personal data. These rights may include:

• The right to know and access: You can ask for a copy of the personal information we have on file for you.
• The right to deletion: You can request that we permanently erase your data from our systems.
• The right to correction: You can ask us to update or fix inaccurate account information.
• The right to opt-out: You can ask us to stop using your data for targeted advertising or third-party sharing.

Notice to California Residents

California Online Privacy Protection Act (CalOPPA) Disclosures

In accordance with CalOPPA, we provide the following disclosures regarding our data tracking practices:

• Categories of Information Collected: We collect personal identifiers as detailed above under “Information Collected by FlexHarmonic.com.”
• Third-Party Tracking: We share information with external entities only as described under “Third-Party Partners.”
• Do Not Track Signals: Our website does not alter its data collection or tracking practices when a web browser transmits a “Do Not Track” signal or similar mechanism.

Exercising Your Privacy Rights

We will never discriminate or alter your experience on our website for exercising any of these choices. To submit a request, please contact us.

Accessibility Statement

Flex Harmonic™ Accessibility Statement

Flex Harmonic™ has maintained a longtime digital accessibility commitment to reach the largest and most diverse audience possible, no matter a site visitor's technology or capabilities. We conduct regular website audits to determine that it conforms to the Americans with Disabilities Act (ADA) Standards for Accessible Design and recommendations of the Web Content Accessibility Guidelines 2.1 AA (WCAG 2.1 AA). These assessments ensure we continue to provide an accessible web experience that complies with applicable rules, while embracing the needs of all our website visitors.

As technology never stops evolving, it is a continuous process to manage the standards for our digital presence. If you encounter any access difficulties during your visit to our website or have questions or feedback pertaining to our site's accessibility, please do not hesitate to contact our Customer Service team at: (973) 940-3350.